Why isn't my video autoplaying?

Autoplay is available on all video sections and blocks.

To enable, toggle the Enable autoplay setting:

Screenshot of the Shopify customizer where the Enable autoplay checkbox is toggled.

Videos may not always play automatically, even if autoplay is selected. Different browsers and operating systems have different policies towards video autoplaying. Here are a few reasons why your video may not be autoplaying on all devices:

  • Data saving/low bandwidth modes

  • Battery saving mode / low power modes

  • Browser settings and policies to block autoplay videos

  • Third party extensions to block videos

  • User settings to reduce motion in the browser

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